Cancellation Policy
Cancel whenever you like, keep what you paid for until the term ends, and take all your data with you. Subscription fees are not refunded — which is exactly why the trial is fourteen days of the entire product rather than a demo.
The trial is the evaluation period
Every school gets 14 days, free, with no card required — the whole product, not a limited demo, with your own class list and last year's fee structure in it if you send them at the start.
We would much rather you decided against us in week one than paid and regretted it. So use the trial properly: put a real class in, mark a real register, take a real fee. Twenty minutes of that tells you more than any comparison table, including ours.
If you reach day 14 still genuinely evaluating rather than stalling, ask and we will extend it. That is a far better outcome for both of us than a payment either side later argues about.
Subscription fees are non-refundable
Stated plainly so nobody has to infer it from a clause: once a subscription is paid, that term is not refunded — in whole or in part, whether you cancel in month one or month eleven, and whether or not the workspace was used.
That applies to:
- Monthly and annual subscription fees.
- Add-ons, once activated.
- One-off charges — migration, on-site training, custom work — once performed.
- SMS credits, WhatsApp conversations and payment-gateway percentages. These are levied by the operator rather than by us and are spent the moment the message goes out.
- Termination for breach of the Terms of Use.
What you do keep. Cancelling does not cut you off. You keep full access for the whole term you paid for, and you can export everything at any point during it.
We would rather be direct about this than bury a 30-day window in a table and hope. If a non-refundable term is not acceptable to your finance committee, tell us during the trial and we will discuss the arrangement then — which is the point at which it can actually be negotiated.
Money we took by mistake comes straight back
This is not a refund. It is a correction, and it is unconditional.
If we charged you twice, charged the wrong plan, charged after a valid cancellation, or billed a student count that was not yours, tell us and we will reverse it in full. No form, no window, no argument. A credit note is issued against the original tax invoice with GST adjusted, so your accounts reconcile.
- Email support@schooltechy.com from an address on the account, with the invoice number and what went wrong.
- We respond within 3 working days.
- Approved corrections are initiated within 7 working days, back to the original payment method — we cannot send it anywhere else, and a request to do so is a warning sign we are obliged to ignore.
- Your bank or card issuer then takes a further 5 to 10 working days. That part is outside our control; the reference we give you is what to quote if it is slow.
How to cancel, and what happens next
Cancel from your billing settings, or email support@schooltechy.com from an address on the account. There is no retention call and no cancellation form designed to make you give up.
- Auto-renewal stops immediately. You will not be charged again.
- Access continues to the end of the paid term. You do not lose the time you already paid for.
- Export your data. Students, guardians, the full fee ledger, attendance, marks and documents, in open formats, from inside the product, on any plan, at any time. No fee and no support ticket — we consider a vendor that gates this to be setting a switching cost on purpose.
- Your workspace is retained for 30 days after the term ends, then permanently purged from live systems. Reactivating within those 30 days restores everything exactly as it was; after that it cannot be recovered from any backup.
- Invoices and GST records are kept longer — Indian tax law requires it, and that is not something we can waive.
There is no lock-in period, no minimum term and no exit fee.
This is about our subscription — not your parents' fees
Worth stating plainly, because it causes confusion.
This policy covers what a school pays School Techy for the software.
It does not cover what a parent pays a school. When a parent pays fees through the platform the money goes to the school's own payment gateway account and settles into the school's own bank account — we never hold it. Refunding school fees is entirely a matter between the parent and the school, under the school's own fee policy. Parents should contact their school, not us.
Schools looking for how to reverse a fee receipt in the software: that is a product question and support will walk you through it — a reversal, not a deletion, so the ledger stays intact and the audit trail survives.
Questions
Something not answered here?